Privacy Policy

Last updated: 27 February 2026

Midstream College Baby House (“MCBH”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.

1) Who We Are

Business Name: Midstream College Baby House (MCBH)
Email: admin@mcbh.co.za / ronel@mcbh.co.za
Phone: 0836040782
Address: Cnr Brakfontein & Windsor Road, Midstream Estate, Olifantsfontein

2) What Personal Information We Collect

We may collect the following information when you contact us or use our website:

• Parent/guardian name and surname

• Email address and phone number

• Any information you submit via a contact form, WhatsApp, email or phone call

• Child-related information you choose to share (e.g., child’s age, required start date)

• Website usage data (e.g., pages visited, device type, approximate location) via cookies/analytics

You may browse our website without submitting personal information.

3) How We Collect Your Information

We collect information when you:

• Submit a contact/enquiry form on our website

• Contact us via email, phone call or WhatsApp

• Interact with our website through cookies or analytics tools

4) Why We Collect and Use Your Information

We use your personal information to:

• Respond to enquiries and communicate with you

• Provide information about our services, availability and fees

• Arrange visits or enrollment discussions

• Improve our website and user experience

• Comply with legal and regulatory obligations

We do not sell your personal information.

5) Legal Basis for Processing (POPIA)

We process personal information based on:

• Your consent (e.g., when you submit an enquiry)

• The need to take steps to provide information/services you request

• Our legitimate interests (e.g., improving our website)

• Compliance with legal obligations

6) Children’s Personal Information

We may receive personal information about children (such as age or care requirements) only when a parent/guardian provides it for the purpose of an enquiry or enrollment process. We handle this information with appropriate care and only use it for the purpose for which it was provided.

7) Sharing Your Information

We may share your information only where necessary, such as with:

• Website hosting providers and technical support partners

• Email and communication service providers

• Form tools/plugins used to collect enquiries (e.g., contact form services)

• Legal or regulatory authorities if required by law

These service providers may process information on our behalf and are expected to protect it.

8) Data Storage and Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no online transmission or storage method is completely secure.

9) How Long We Keep Your Information

We keep personal information only as long as needed to:

• Respond to your enquiry and manage communication

• Meet legal, accounting, or regulatory requirements
  We may delete or anonymise information when it is no longer required.

10) Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and measure performance. You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

11) Your Rights

Under POPIA, you have the right to:

• Request access to your personal information

• Request correction or update of your information

• Request deletion of information (where applicable)

• Object to processing in certain circumstances

• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us using the details below.

12) Third-Party Links

Our website may include links to third-party websites (e.g., WhatsApp). We are not responsible for the privacy practices of those websites.

13) Contact Us

If you have questions about this Privacy Policy or want to request access/correction/deletion, contact:

Email: admin@mcbh.co.za / ronel@mcbh.co.za
Phone: 0836040782
Address: Cnr Brakfontein & Windsor Road, Midstream Estate, Olifantsfontein

14) Complaints

If you believe we have not handled your personal information in line with POPIA, you may lodge a complaint with the Information Regulator (South Africa).